Spitfire contains a comprehensive resource of tips, faqs and tutorials within the system. However, in the unlikley event that you are having difficulty with the system please let us know. Please send an email to support@spitfire-mail.com with an outline of your problem and we will get back to you as quickly as possible.

If you enquiry is of a "how-to" nature please look at the Spitfire FAQs:

Creating and Sending Emails

1. What's the best way to format my text-only emails?
2. What terms should I avoid in my email content to reduce the chances of it being marked as Spam?
3. How can I write good subject lines?
4. Why should I test my campaign before I send it?

Managing Subscribers

1. How do I import email addresses from Outlook, Outlook Express, ACT!, Goldmine, Excel, Mac Address Book?
2. How do I add a subscribe form to my site?
3. Can I personalize my emails with each subscriber's details
4. What kind of permission do I need before I can send to my subscribers?
5. Should I remove the subscribers who do not open my email campaigns?
6. When email addresses are added to subscriber lists, do you look for duplicates?
7. What is the difference between single and double opt in
8. Creating and sending to segments of subscribers
9. How do suppression lists work?
10. How do I import multiple value custom fields?

Reports

1. What does it mean when I get spam complaints for my campaign?
2. What do the different types of hard and soft bounces mean?
3. How many bounced email addresses are normal?
4. What do the terms in the Campaign Snapshot like bounced, opened, etc actually mean?
5. Some emails don't appear to have bounced, but I know they weren't delivered. What happened?
6. Understanding email open rates
7. What does it mean when a subscriber has opened my campaign multiple times?